Appointment Setter / Call Confirmer

Five Star Bath Solutions of Connecticut; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Industry-leading brand

Career growth

Supportive team environment

Consistent work

Pride in work

Job summary

Five Star Bath Solutions of Connecticut is seeking a proactive Customer Success Manager to drive appointment setting, calendar management, and client support in a remote role across the United States. You will help ensure exceptional service by confirming appointments, maintaining CRM records, and coordinating with sales and operations for a seamless client experience.

The role emphasizes a high-energy, results-driven approach with bonuses for performance, training opportunities, and a

Qualifications

• Excellent communication skills, both verbal and written.
• Willingness to work in waves with 40 hours spread over 6 days.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven & motivated.
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools.

Responsibilities

• Set appointments from warm leads.
• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

Skills

Excellent communication

Interpersonal skills

Self-driven

Time management

Organizational skills

Customer service experience

Tools

CRM software

Job description

Benefits

• Opportunity for advancement
• Training & development
• Flexible schedule

Overview

Five Star Bath Solutions, with over 100 locations across the country, is expanding rapidly into Connecticut, and we’re looking for a high-energy, appointment setter and call confirmer. We aim to provide pre-set high quality appointments, training, and industry leading resources.

What We Offer

• Bonuses: bonuses for setting and confirming high quality appointments, bonuses for sales, bonuses for calendar management.
• Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
• Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
• Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
• Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
• Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.

Schedule / Expected Work Hours

• Primarily weekday day and evening shifts; weekend availability required as needed.

Job Summary

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support.

What You’ll Do

• Set appointments from warm leads
• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

What We’re Looking For

• Excellent communication skills, both verbal and written.
• Willingness to work in waves with frequent breaks (40 hours spread over 6 days)
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven & motivated
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools.

Company Overview

Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.

Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.

This is a remote position.