Remote Applications Engineer – Support & Development

VOLTO Consulting; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

VOLTO Consulting is seeking an experienced IT applications specialist to support Health Science Translational Sciences and Development. This role emphasizes maintenance, support, and enhancement of IT applications, with a focus on technical solution assessment and production support for scientific software.

The successful candidate will lead managed services for Translational Sciences apps, collaborate with Enterprise Architecture, IAM, and Security, and ensure readiness for production.

Responsibilities

• Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services.
• Act as a dedicated, hands‑on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support.
• Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation‑support activities as needed.
• Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities.
• Provide technical support for scientific applications, with preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms.
• Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles.
• Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness.
• Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps.
• Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support.
• Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues.
• Work with IAM teams to automate user access provisioning and de‑provisioning for supported applications where feasible.
• Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials.
• Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities.
• Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross‑functional IT partners in a timely manner.

Job description

VOLTO Consulting is seeking an experienced IT applications specialist to support Health Science Translational Sciences and Development. This role emphasizes maintenance, support, and enhancement of IT applications, with a focus on technical solution assessment and production support for scientific software.

The successful candidate will lead managed services for Translational Sciences apps, collaborate with Enterprise Architecture, IAM, and Security, and ensure readiness for production.