Remote Production Systems Support Specialist

Virtix Health, LLC.; United States; Hybrid; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Remote work

Medical, Dental, Vision

401K with company match

Tuition reimbursement

Holidays, paid time off

Parental leave

Zusammenfassung

Virtix Health is seeking a Production Support Specialist to maintain the operational integrity of internal business applications. This remote role involves technical analysis, configuration, monitoring, and user support to ensure smooth day-to-day operations.

Responsibilities include triage, system configuration, access control, automated file transfers, and report scheduling. Travel is minimal; the team collaborates with development and infrastructure to resolve issues efficiently.

Qualifikationen

• Bachelor’s degree in computer science, information systems, or related field (or equivalent experience).
• Experience with enterprise applications and production support environments.
• Strong analytical and problem-solving skills.
• Familiarity with automation tools, scripting languages, and data analysis tools.
• Excellent communication and documentation skills.
• Ability to work independently and manage multiple priorities.

Aufgaben

• Respond to and triage service requests and incidents; document resolutions.
• Configure application settings based on business requirements; maintain system parameters.
• Manage user access requests and permissions; ensure security policy compliance.
• Set up and monitor automated processes for file transfers; troubleshoot failures.
• Support project data loads and batch processing; schedule recurring reports.

Kenntnisse

Enterprise apps

Production support

Analytical skills

Automation tools

Scripting languages

Documentation skills

Ausbildung

Bachelor’s degree in CS/IS or related field

Tools

MoveIT

SFTP

AWS S3

ServiceNow

Jira Service Management

Jobbeschreibung

Virtix Health is seeking a Production Support Specialist to maintain the operational integrity of internal business applications. This remote role involves technical analysis, configuration, monitoring, and user support to ensure smooth day-to-day operations.

Responsibilities include triage, system configuration, access control, automated file transfers, and report scheduling. Travel is minimal; the team collaborates with development and infrastructure to resolve issues efficiently.