Application Support & Development Engineer

Tata Consultancy Services; Bedford (MA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical Coverage

Parental Leave

Identity Theft Protection

Commuter Benefits

Certification Reimbursement

Vacation / Holidays

401K Plan

Performance Bonus

College Fund

Student Loan Refinancing

Job summary

Tata Consultancy Services in Massachusetts seeks an experienced IT professional to maintain, support, and enhance Health Science and Translational Sciences applications. The role requires hands-on application and database support, vendor oversight, and production support aligned with enterprise standards.

The candidate will translate business requests into technical solutions, coordinate onboarding, and ensure security, IAM, and operational readiness across Azure environments.

Qualifications

• Heavy emphasis on hands-on application and database support.
• Oversight of managed services and production support for scientific/development apps.
• Assessment of technical solutions and alignment with architecture standards.

Responsibilities

• Act as IT managed services lead for Translational Sciences and Development apps.
• Provide hands-on administration, troubleshooting, configuration, and upgrades for supported apps.
• Coordinate installation, patching, deployment, and validation for apps and databases.

Skills

Application support

Database support

Azure

Security IAM

Production support

Education

Bachelor of Computer Science

Tools

Azure

SQL

Job description

Job Description

Must Have Technical/Functional Skills

Application maintenance, support, and enhancement of IT applications supporting Health Science / Translational Sciences (TS) and Development areas. The ideal candidate will be experienced in hands-on application and database support, managed services oversight, technical solution assessment, application onboarding, release support, and production support for scientific and development applications. This role will be instrumental in ensuring that business requests for new and existing applications are assessed from a technical standpoint, translated into appropriate technology solution recommendations, prepared for review by the Technology Solution Board, and implemented in alignment with architecture, infrastructure, security, IAM, and operational support standards

Roles & Responsibilities

Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services.

• Act as a dedicated, hands-on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support.
• Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities as needed.
• Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities.
• Provide technical support for scientific applications, with preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms. (list of applications provided at the end of the document).
• Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles.
• Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness.
• Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps.
• Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support.
• Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues.
• Work with IAM teams to automate user access provisioning and de-provisioning for supported applications where feasible.
• Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials.
• Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities.
• Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross-functional IT partners in a timely manner.

Salary Range: $120,000 -$130,000 year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE