Remote Support Engineer II - Production & Troubleshooting

V-Soft Consulting Group, Inc.

Kentucky

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group, Inc. is hiring for a Support Engineer II (Remote). This role focuses on monitoring, troubleshooting, and supporting production schedules in a 24x7 environment, with exposure to Windows, UNIX, MVS, IBM mainframe and backups.

You will work with senior technicians to triage issues, document processes, and maintain technical docs while delivering reliable service to our clients across multiple locations. This remote position offers full benefits and a path for career growth.

Qualifications

Undergraduate degree in related field or equivalent 1-3 years of work experience.
Good communication and interpersonal skills.
Knowledge of Tape Storage Management (TSM) or other backup software products.
Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
Experience with Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
Dependable, flexibility to work weekends and holidays in a 24 x 7 environment.

Responsibilities

Monitor, support and troubleshoot production schedules/workflow for operating issues involving failures, degradation and late dependency/successor event correlation using various monitoring tools.
Triage basic problems, taking corrective action to ensure availability and minimize downtime.
Ensure the timely process through which production schedules are completed and problems are controlled.
Follow standard operating procedures, while continuously looking to recommend/establish new procedures or workflow to increase customer service and operational efficiency.
Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
Resolves moderately complex problem issues and/or processing delays.
Completes checklists/turnover logs for audit compliance.
Assist with troubleshooting Remote File/Data Transmission delivery issues.
Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
Assist in maintaining technical documentation and standard operating procedures.
Provides daily support to users and programming groups.
Works to increase industry knowledge through daily work responsibilities and available resources.
Completes work assignments in conjunction with senior staff members and other team members as needed.
Other duties as required.