Cloud Infrastructure & Production Support Engineer

VOLTO Consulting; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

VOLTO Consulting seeks an IAA Production Support & Infrastructure Specialist to administer AWS environments, patch servers, and manage incident response. You will oversee multi-region deployments, integration workflows, and certificate lifecycle across Dev, UAT, and Production.

You will collaborate with dev, infra, and security teams to ensure stable platform operations, monitor systems, and automate repetitive tasks while updating runbooks and documentation.

Qualifications

• 6–8 years of experience in production support and infrastructure.
• Experience administering AWS environments (EC2, VPC, S3) and Windows/Linux servers.
• Familiarity with Snowflake integration and multi-region AWS deployments.

Responsibilities

• Provide production support for the IAA platform across cloud and on-prem components.
• Monitor health and incidents using AWS CloudWatch, alerts, and ServiceNow notifications.
• Coordinate incident resolution with development, infra, and service desk teams.
• Manage access provisioning for internal and external users, including MFA setup and Okta workflows.
• Document actions, runbooks, and support procedures to improve operational efficiency.

Skills

Incident management

Monitoring

Access management

Automation

Documentation

Tools

AWS

Okta

MFA

Job description

VOLTO Consulting seeks an IAA Production Support & Infrastructure Specialist to administer AWS environments, patch servers, and manage incident response. You will oversee multi-region deployments, integration workflows, and certificate lifecycle across Dev, UAT, and Production.

You will collaborate with dev, infra, and security teams to ensure stable platform operations, monitor systems, and automate repetitive tasks while updating runbooks and documentation.