Remote Application Support Specialist — Healthcare Tech

ExamWorks, Inc.; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

ExamWorks is seeking an Application Support Specialist to join the Information Systems team. This role is 100% remote, with standard business hours Monday to Friday and time zone preferences EST or CST.

You will act as a liaison between the Service Desk, Programming Team, Customers, and Employees to troubleshoot and resolve complex issues, deploy integrated business systems, and create end-user documentation.

Qualifications

• Bachelor degree in a related field preferred.
• 3+ years related experience in application support; or equivalent combination of education and experience preferred.
• Extensive knowledge in an MS Windows platform required.
• Insurance or healthcare industry experience preferred.

Responsibilities

• Provide technical support to business users by investigating, validating and resolving reported issues.
• Manage deployment of integrated business systems including enterprise fax, transcription and dictation.
• Create end-user documentation and instructions for software solutions and maintain documentation as system changes dictate.
• Utilize internal software systems to provide support to our business units.
• Provide assistance as needed in migrating new acquisitions onto our software platform.
• Identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance.
• Perform basic application testing to help ensure quality software releases.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Act as a liaison between business units, technology teams and support teams in order to aid project scope, manage budgets and ensure effective rollout and training of new technologies.
• Ensure and promote effective and efficient utilization of company resources.
• Participate in development of long range planning for new projects and programs.
• Maintain all standards of compliance.
• Provide advice, training and technical support for various projects as required.

Skills

MS Windows

Problem solving

Customer service

Communication

Education

Bachelor degree in a related field

Job description

ExamWorks is seeking an Application Support Specialist to join the Information Systems team. This role is 100% remote, with standard business hours Monday to Friday and time zone preferences EST or CST.

You will act as a liaison between the Service Desk, Programming Team, Customers, and Employees to troubleshoot and resolve complex issues, deploy integrated business systems, and create end-user documentation.