Loan Application Support Team Lead (Hybrid)

Enova International; South Jordan (UT); Hybrid; USD 51,000 - 57,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) matching + Roth option

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition

Charitable matching

Job summary

Enova International is seeking a Loan Application Support Supervisor in South Jordan, UT, to oversee daily team functions, coach representatives, and ensure a high-quality customer experience in a hybrid work environment.

You will manage performance, train staff, and collaborate with leadership to drive efficiency, while reporting to the Department Manager. The role emphasizes leadership in a financial services setting and ability to stay calm under pressure during peak times.

Qualifications

• 3 years of leadership experience in related capacity.
• Experience within the financial industry and/or loan operations.
• Excellent written and verbal communication skills.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours.

Responsibilities

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Skills

Leadership

Communication

Coaching

Team mentoring

Problem solving

Job description

Enova International is seeking a Loan Application Support Supervisor in South Jordan, UT, to oversee daily team functions, coach representatives, and ensure a high-quality customer experience in a hybrid work environment.

You will manage performance, train staff, and collaborate with leadership to drive efficiency, while reporting to the Department Manager. The role emphasizes leadership in a financial services setting and ability to stay calm under pressure during peak times.