Remote CSR — In-State Support & Payments

Enova International; Chicago (IL); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching + Roth option

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition

Charitable matching

Job summary

Enova International is seeking a Customer Service Representative for a fully remote role with a hybrid in-office requirement in Illinois. The position includes a 4-week training program to specialize in a specific brand, followed by handling inbound customer calls and delivering high-quality service.

The role emphasizes professional communication, empathy, and strong problem-solving in a fast-paced environment, with opportunities for benefits and growth within Enova.

Qualifications

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service.
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services.
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience.
• Uphold exceptional customer service standards through articulate and effective verbal and written communication.
• Keep customer accounts meticulously updated with accurate information.

Skills

Call center experience

Exceptional communication

Active listening

Multi-tasking

Job description

Enova International is seeking a Customer Service Representative for a fully remote role with a hybrid in-office requirement in Illinois. The position includes a 4-week training program to specialize in a specific brand, followed by handling inbound customer calls and delivering high-quality service.

The role emphasizes professional communication, empathy, and strong problem-solving in a fast-paced environment, with opportunities for benefits and growth within Enova.