Remote Application Assistant Specialist – ACP

AZ State Jobs; Phoenix (AZ); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays

Paid Parental Leave

Health insurance

Retirement plan

Job summary

The Address Confidentiality Program (ACP) is administered by the Secretary of State's office, offering substitute addresses and confidential processing. The Application Assistant Specialist will handle review, mail forwarding, outreach, and training, ensuring compliance with titles and confidentiality laws; may assist with voter rights and benefits access while safeguarding sensitive information.

Role may offer remote work within Arizona and requires coordination with the director and staff to

Qualifications

• Knowledge of federal and state laws related to confidentiality.
• Ability to communicate clearly with participants and stakeholders.
• Experience using Microsoft Office and online communications.

Responsibilities

• Coordinate and administer ACP activities per state requirements.
• Respond to calls and emails; educate participants on voting rights.
• Maintain participant files and communications.
• Support outreach and training for Application Assistants.
• Process registrations, renewals, cancellations, and policy changes.

Skills

Interpersonal skills

Oral communication

Written communication

Customer service

Problem solving

Education

Bachelor's degree or higher

Tools

Microsoft Office

Outlook

Access

Job description

The Address Confidentiality Program (ACP) is administered by the Secretary of State's office, offering substitute addresses and confidential processing. The Application Assistant Specialist will handle review, mail forwarding, outreach, and training, ensuring compliance with titles and confidentiality laws; may assist with voter rights and benefits access while safeguarding sensitive information.

Role may offer remote work within Arizona and requires coordination with the director and staff to