Remote Administrative Coordinator — Certification Programs

Association of Certified Fraud Examiners (ACFE); Austin (TX); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Flexible schedule

PTO

Paid holidays

Parental benefits

Wellness reimbursement

Tuition reimbursement

Team events

EAP

Job summary

The Association of Certified Fraud Examiners (ACFE) is seeking a detail-oriented coordinator to support the Certified Fraud Examiner (CFE) Credential Program. This remote-friendly role includes reviewing applications, verifying requirements, and maintaining records, with 1–2 days weekly in our Austin, TX office.

You will deliver excellent candidate service, analyze data, run reports, and collaborate with cross-functional teams to resolve inquiries and ensure program accuracy.

Qualifications

• 1-3 years of customer service and data entry/processing experience.
• Four years of High School resulting in a diploma or GED required; BA/BS degree a plus.
• Strong attention to detail, analytical, problem-solving and critical thinking skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office and Salesforce and a working knowledge of reporting tools.

Responsibilities

• Reviews and processes CFE Exam Applications, ensuring accuracy of applicant information.
• Runs reports and analyzes data to determine needs at each stage of the process.
• Communicates with members to provide support and answer inquiries.
• Processes certificate orders and verification letters as needed.
• Conducts quality assurance on teammates’ work and performs audits.
• Detects anomalies in applicant data and escalates misconduct for review.
• Collaborates with Shipping and Member Services to meet customer needs.
• Updates SOPs and keeps program documentation accurate and current.
• Performs other duties as requested or required.

Skills

Attention to detail

Analytical thinking

Problem solving

Critical thinking

Customer service

Conflict management

Written communication

Verbal communication

Collaboration

Time management

Multitasking

Salesforce

Crystal Reports

Excel

Education

High School diploma or GED

BA/BS degree preferred

Tools

Salesforce

Crystal Reports

Excel

Job description

The Association of Certified Fraud Examiners (ACFE) is seeking a detail-oriented coordinator to support the Certified Fraud Examiner (CFE) Credential Program. This remote-friendly role includes reviewing applications, verifying requirements, and maintaining records, with 1–2 days weekly in our Austin, TX office.

You will deliver excellent candidate service, analyze data, run reports, and collaborate with cross-functional teams to resolve inquiries and ensure program accuracy.