Application Assistant Specialist — Confidentiality Program (Remote)

Arizona Department of Administration; Phoenix (AZ); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Sick leave

Vacation

Paid parental leave

Health insurance

Retirement plan

Life insurance

Long-term disability insurance

Remote work option

Job summary

Secretary of State (Dept of State) in Arizona seeks an Application Assistant Specialist to process applications, forward mail, provide information, and educate participants. The role supports outreach and collaboration with the executive director and voter registration staff to ensure secure voting and access to benefits for program participants.

Remote work option within Arizona may be offered based on department needs and performance.

Qualifications

• Knowledge of federal and state laws, rules, regulations, and procedures pertaining to domestic violence, sexual offenses, and stalking.
• Knowledge on how to effectively provide location-based safety planning.
• Working knowledge of Microsoft Office, Outlook, Access, and other commonly used software programs and strong Internet skills.
• Appropriate professional demeanor and proper professional boundaries.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Responsibilities

• Coordinating and administering office activities in compliance with state requirements and office processes and procedures.
• Responding to calls and emails and through written communication: analyzing, communicating, and solving participants utilization of the program; educating participants and third parties.
• Maintain and process electronic and paper documentation of participant files and government agency communications.
• Support outreach efforts and provide on-call rotation relief.
• Process Daily Mail.
• Update, enhance and deliver new Application Assistant trainings and refresher trainings.
• Process registrations, renewals, cancellations, changes, and policy revisions.

Skills

Strong interpersonal skills

Excellent oral communication

Excellent written communication

Problem solving

Education

Bachelor's or Master's degree in social work, or similar degree

Tools

Microsoft Office

Outlook

Access

Job description

Secretary of State (Dept of State) in Arizona seeks an Application Assistant Specialist to process applications, forward mail, provide information, and educate participants. The role supports outreach and collaboration with the executive director and voter registration staff to ensure secure voting and access to benefits for program participants.

Remote work option within Arizona may be offered based on department needs and performance.