Remote API & Cloud Support Engineer (L2/L3)

Outsourced; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Outsourced is seeking an Application Support Engineer (L2/L3) focused on API & Cloud. You will troubleshoot REST APIs, integrations, and cloud services, working with 3rd party vendors and internal teams.

The role demands strong analytical skills, customer focus, and ability to escalate to Development or Infrastructure when needed. You will operate in a homebased, remote setting supporting US-based customers, with a schedule Monday-Friday 6AM-3PM PH Time, and collaborate across Dev, QA, and

Qualifications

• Essential: 3–5 years in an Application Support or Dev Support.
• Experience with API's, web services or integrations.
• Working knowledge of cloud environments, including EC2, S3, Lambda and CloudWatch.

Responsibilities

• Provide Level 2/3 technical support for complex application incidents and service requests.
• Investigate application issues using structured troubleshooting.
• API- support and ownership.
• Escalate issues to Development, Infrastructure or other technical teams when specialist assistance is required.

Skills

API troubleshooting

Windows & 365

SQL basics

JavaScript concepts

Log monitoring

Cloud platforms

Ticketing systems

Documentation

Education

Relevant IT qualification or equivalent

ITIL Foundation

Tools

ServiceNow

Jira

Zendesk

Freshservice

Job description

Outsourced is seeking an Application Support Engineer (L2/L3) focused on API & Cloud. You will troubleshoot REST APIs, integrations, and cloud services, working with 3rd party vendors and internal teams.

The role demands strong analytical skills, customer focus, and ability to escalate to Development or Infrastructure when needed. You will operate in a homebased, remote setting supporting US-based customers, with a schedule Monday-Friday 6AM-3PM PH Time, and collaborate across Dev, QA, and