NEED ONLY US CITIZENS :: Application Support (L2/L3)

Ampstek; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company in Boston is seeking an Application Support (L2/L3) professional to provide technical assistance and troubleshooting for .NET and Java-based applications. The role involves collaborating with various teams to ensure application health and performance. Candidates should have strong experience in C#, ASP.NET, and Java technologies. Work is required on-site for at least 3 days a week, with shifts from 2 PM to 10 PM EST.

Responsibilities

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and DevOps teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.

Skills

Provide L2/L3 support for .NET and Java-based applications

Troubleshoot and resolve issues in C#

ASP.NET

Java

Spring

Hibernate

Collaborate with development, QA, and DevOps teams

Monitor application health and performance

Perform root cause analysis and implement fixes

Knowledge on operating systems: Windows, Linux, Unix

Manage and support servers, networks, and virtualization platforms

Troubleshoot hardware, software, and network issues

Implement system upgrades, patches, and backups

Ensure infrastructure security and compliance

Maintain system documentation and performance metrics

Job description

Overview

Title: Application Support (L2/L3)

Job Type: Contract to Hire

Shift/Work Hours: 2.00 PM – 10.00 PM EST (Should be able to work at least 4 hours/day in Office for weekly 3 days).

Responsibilities

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and DevOps teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.
• Maintain technical documentation and support SLAs.
• Knowledge on operating systems: Windows, Linux, Unix.
• Manage and support servers, networks, and virtualization platforms.
• Troubleshoot hardware, software, and network issues.
• Implement system upgrades, patches, and backups.
• Ensure infrastructure security and compliance.
• Maintain system documentation and performance metrics.

Qualifications

• Required Skills: Provide L2/L3 support for .NET and Java-based applications; Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate; Collaborate with development, QA, and DevOps teams; Monitor application health and performance; Perform root cause analysis and implement fixes; Maintain technical documentation and support SLAs; Knowledge on Windows, Linux, Unix; Manage and support servers, networks, and virtualization platforms; Troubleshoot hardware, software, and network issues; Implement system upgrades, patches, and backups; Ensure infrastructure security and compliance; Maintain system documentation and performance metrics.

Note: The posting contains references to multiple roles and locations; this refinement retains the core Application Support (L2/L3) responsibilities and required skills.