Senior Technical Support Engineer - Cloud & API Expert

LivePerson; United States; À distance; USD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health: medical, dental, and vision

28 vacation days

Tuition reimbursement

Food vouchers

Remote-friendly

Résumé du poste

LivePerson, based in the United States, seeks a Senior Technical Support Engineer to join our Support team and provide expert technical support to enterprise customers, leveraging cloud technologies and deep product knowledge to resolve complex issues.

You will work as SME in Open Platform, handling API/SDK troubleshooting, coordinating with Product and Engineering, and mentoring teammates while maintaining 24/7 on-call availability.

Qualifications

• Minimum 3 years in Tier 3/4 or equivalent customer-facing support.
• Extensive experience supporting enterprise-level customers, preferably Fortune 500.
• Proven ability to analyze and resolve deep, complex technical issues.
• Strong knowledge of web technologies and protocols.
• Experience troubleshooting APIs, SDKs, and mobile environments.
• Excellent English communication via chat, email and phone.
• Willingness to on-call for high-severity issues.

Responsabilités

• Act as SME in Open Platform, specializing in Java, JavaScript, Kotlin, Swift, SDK and APIs.
• Troubleshoot and resolve complex customer issues within SLAs.
• Be primary point of contact between customers and internal teams.
• Provide voice of the customer feedback to development and service teams.
• Collaborate with product developers on support tools and processes.
• Analyze recurring issues and contribute to process improvements.
• Mentor and educate team members on escalations.
• Deliver customer-centric support for top global brands.
• Be comfortable with 24/7 shift work and on-call duties.

Connaissances

Java

JavaScript

Kotlin

Swift

SDK

APIs

Cloud tech

Customer-facing

Description du poste

LivePerson, based in the United States, seeks a Senior Technical Support Engineer to join our Support team and provide expert technical support to enterprise customers, leveraging cloud technologies and deep product knowledge to resolve complex issues.

You will work as SME in Open Platform, handling API/SDK troubleshooting, coordinating with Product and Engineering, and mentoring teammates while maintaining 24/7 on-call availability.