Remote Analytics and Service Delivery Manager

Gainwell Technologies; Tennessee; On-site; USD 87,000 - 124,000; Full time

Benefits offered by this job

Vacation policy

401(k) match

Health benefits

Educational assistance

Leadership academies

Job summary

Gainwell Technologies seeks a Manager, Reporting Service Delivery to lead multiple analytics teams delivering actionable insights and SLA management across client accounts.

You will guide teams in building dashboards, partnering with operational leaders, and driving data-driven decision support in a fast-paced environment. This remote role offers travel flexibility and opportunities to influence client outcomes at scale.

Qualifications

• 7+ years of experience in reporting, analytics, business intelligence, workforce management, or operational support functions.
• 5+ years of progressive leadership experience managing reporting, analytics, operational support, or business intelligence teams, with a demonstrated track record of building high-performing organizations and developing talent.
• Demonstrated success leading high-performing teams in a fast-paced operational environment, including coaching employees, managing competing priorities, influencing stakeholders, driving accountability, and delivering results through others.
• Exceptional interpersonal, communication, and relationship management skills with the ability to build trust, navigate complex stakeholder environments, and confidently engage with clients, executives, and operational leaders.
• Experience supporting large-scale service delivery, customer experience, healthcare, Medicaid, contact center, or BPO environments.
• Strong stakeholder and client relationship management skills.

Responsibilities

• Lead and develop multiple reporting and analytics teams supporting operational service delivery organizations.
• Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure the delivery of accurate, timely, and actionable reporting, dashboards, and performance insights.
• Partner with clients, operational leaders, and stakeholders to understand business objectives and reporting needs.
• Provide visibility into SLA attainment, operational performance, customer experience, quality, productivity, and business outcomes.
• Support performance management and process improvement efforts through data analysis and operational insight.
• Identify trends, risks, root causes, and opportunities for operational improvement.
• Drive reporting standardization, governance, and quality across multiple teams and accounts.
• Partner with technology and transformation teams to support automation and modernization initiatives.
• Support new client implementations, account transitions, and organizational growth initiatives.
• Contribute to go-to-market activities, solution design, and client engagement efforts.

Skills

Leadership experience

Communication skills

Stakeholder management

Analytics/BI experience

Client relationship management

Experience leading teams

Healthcare/Medicaid exposure

Job description

Gainwell Technologies seeks a Manager, Reporting Service Delivery to lead multiple analytics teams delivering actionable insights and SLA management across client accounts.

You will guide teams in building dashboards, partnering with operational leaders, and driving data-driven decision support in a fast-paced environment. This remote role offers travel flexibility and opportunities to influence client outcomes at scale.