Remote Ambulatory RN: Nurse Advice & Triage Specialist

Cambridge Health Alliance; Malden (MA); Remote; USD 90,000 - 110,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a Remote Nurse Advice RN to triage symptom-based concerns via telephone and patient portal messages. Under the Nurse Manager, you will assess needs, follow EMR protocols, and provide clinical advice while coordinating care with providers and resources.

You will document in Epic EMR, educate patients, and schedule appointments as appropriate. The role is primarily remote with on-site training required.

Qualifications

• Education/Training: Graduate of an accredited school of nursing. BSN Preferred.
• Licensure: Current or conditional MA RN Licensure required.
• Work Experience: Requires 2 years of current primary care telephone triage experience.
• Linguistic Capabilities: Ability to speak a second language preferred.

Responsibilities

• Under supervision of the Nurse Manager, the Remote Nurse Advice RN handles telephonic and electronic patient portal messages for triage of symptom-based concerns.
• Assess patient needs and clinical symptoms, follow evidence-based protocols embedded in the EMR, and provide appropriate clinical advice.
• Schedule appointments with primary providers, specialists, and community resources as needed.
• Provide education and counseling to patients on health-related topics across ages including prenatal patients, and document in Epic EMR.
• Position is primarily remote with a period of on-site training required.

Skills

2 years triage experience

Bilingual capability (preferred)

Education

BSN preferred

Graduate of accredited nursing program

Job description

Cambridge Health Alliance (CHA) is seeking a Remote Nurse Advice RN to triage symptom-based concerns via telephone and patient portal messages. Under the Nurse Manager, you will assess needs, follow EMR protocols, and provide clinical advice while coordinating care with providers and resources.

You will document in Epic EMR, educate patients, and schedule appointments as appropriate. The role is primarily remote with on-site training required.