RN Ambulatory - Nurse Advice Call Center

Cambridge Health Alliance; Malden (MA); Remote; USD 90,000 - 110,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a Remote Nurse Advice RN to triage symptom-based concerns via telephone and patient portal messages. Under the Nurse Manager, you will assess needs, follow EMR protocols, and provide clinical advice while coordinating care with providers and resources.

You will document in Epic EMR, educate patients, and schedule appointments as appropriate. The role is primarily remote with on-site training required.

Qualifications

• Education/Training: Graduate of an accredited school of nursing. BSN Preferred.
• Licensure: Current or conditional MA RN Licensure required.
• Work Experience: Requires 2 years of current primary care telephone triage experience.
• Linguistic Capabilities: Ability to speak a second language preferred.

Responsibilities

• Under supervision of the Nurse Manager, the Remote Nurse Advice RN handles telephonic and electronic patient portal messages for triage of symptom-based concerns.
• Assess patient needs and clinical symptoms, follow evidence-based protocols embedded in the EMR, and provide appropriate clinical advice.
• Schedule appointments with primary providers, specialists, and community resources as needed.
• Provide education and counseling to patients on health-related topics across ages including prenatal patients, and document in Epic EMR.
• Position is primarily remote with a period of on-site training required.

Skills

2 years triage experience

Bilingual capability (preferred)

Education

BSN preferred

Graduate of accredited nursing program

Job description

Location: Commerce Place, Malden
Category: Registered Nurse
Department: Nurse Advice Call Center
Job Type: Full Time
Union Name: MNA Everett
Work Schedule: Various 10 hour shifts including evenings, weekends, holidays and on call shifts
Hours/Week: 40

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care - with internal medicine, family medicine, pediatrics, geriatrics and women's health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA's Harvard Internal Medicine residency and Tufts Family Medicine residency.

Job Summary: Under the supervision of the Nurse Manager, the Remote Nurse Advice RN is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient’s needs, clinical symptoms, follows evidence based protocols embedded in the EMR and gives appropriate clinical advice. The Nurse will schedule appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate. This position is primarily remote. There will be a period of on-site training required.

Qualifications:
Education/Training: A graduate of an accredited school of nursing. BSN Preferred.
Licensure: Current or conditional MA RN Licensure required.
Work Experience: Requires 2 years of current primary care telephone triage experience.
Linguistic Capabilities: Ability to speak a second language preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.