Remote Airline Customer Service Agent – Flexible Shifts

American Airlines Inc.; Santa Fe (NM); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) plan

Employee discounts

Job summary

American Airlines in New Mexico, USA is seeking a Customer Service Agent. The role offers hourly pay between $20 and $30, with a Bachelor’s degree required. The position involves promoting air travel, assisting with check-in and baggage, and translating policies for domestic and international travel.

Candidates may need a security clearance and must be flexible for weekends and holidays. Preferred skills include experience with Sabre or other airline reservation systems and prior customer

Qualifications

• Bachelor’s degree, GED, or equivalent.
• Bilingual language skills required in some locations.
• Valid driver’s license as required by local government.
• FAA background check for airport security ID access (SIDA) if applicable.
• Ability to obtain and maintain Airport Authority and/or U.S. Customs clearance badges, if required.
• Pre‑employment drug screen, background check, and/or fingerprinting.
• Legal authorization to work in the U.S.

Responsibilities

• Promotes and sells air travel to the traveling public or freight forwarders.
• Assists passengers with test-in and baggage handling.
• Translates airline policies and requirements for domestic and international travel.
• Ensures safe boarding, de-boarding, and compliance with regulations.
• Assists distressed passengers and customers, protects company property and revenue.
• Performs duties within limited time, self-stimulated with minimal supervision.
• Responds to security and emergency situations.
• Operates aircraft stairs and air-to-floor communication on various aircraft types.
• Manages passenger operations features including air-to-floor conversation and tower functions as required.
• Supports airport area requirements in various weather conditions.
• Works flexible shifts, including weekends and holidays.

Skills

Bilingual

Customer service

Education

Bachelor’s degree, GED, or equivalent

Tools

Sabre Reservation System

Job description

American Airlines in New Mexico, USA is seeking a Customer Service Agent. The role offers hourly pay between $20 and $30, with a Bachelor’s degree required. The position involves promoting air travel, assisting with check-in and baggage, and translating policies for domestic and international travel.

Candidates may need a security clearance and must be flexible for weekends and holidays. Preferred skills include experience with Sabre or other airline reservation systems and prior customer