Remote Airline Customer Experience Coordinator

jobspromotor; New York, Northern (NY, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

American Airlines is seeking a Customer Service Coordinator for remote work in New York, NY. The role focuses on handling inquiries, selling travel services, and ensuring compliance with travel rules and safety procedures.

The position requires a high school diploma or GED, English proficiency, and may require bilingual abilities. Candidates must be able to work flexible hours, including weekends, and complete necessary background checks for access to security areas.

Qualifications

• Secondary school diploma or GED required.
• Must read, write, and speak English proficiently.
• Bilingual abilities may be required in certain areas.
• FAA background verifications may be required for access.

Responsibilities

• Advances and sells air travel to the travelling public or cargo forwarders.
• Assists with traveler check-in and freight acknowledgment.
• Interprets government rules for domestic and international travel or shipments.
• Dispathes aircraft within scheduled times and supports safe travel.
• Assists troubled travelers and clients with solutions.
• Safeguards company property and income; coordinates internal tasks.

Skills

Customer service

Communication

English proficiency

Bilingual (where applicable)

Education

High School Diploma or GED

Job description

American Airlines is seeking a Customer Service Coordinator for remote work in New York, NY. The role focuses on handling inquiries, selling travel services, and ensuring compliance with travel rules and safety procedures.

The position requires a high school diploma or GED, English proficiency, and may require bilingual abilities. Candidates must be able to work flexible hours, including weekends, and complete necessary background checks for access to security areas.