Remote AI Workflow Architect Lead

CSAA Insurance Group; Maine; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-first culture

Flexible workplace

401(k) matching

Job summary

CSAA Insurance Group in the United States is seeking an AI Workflow and Systems Design Lead to drive transformation of complex workflows and design AI-ready systems of work. This senior contributor partners with business and technology teams to define how people and AI collaborate, translating business needs into implementation-ready designs.

You will lead discovery, facilitate workshops, and shape enterprise design practices, ensuring value, governance, and reuse across initiatives.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design.
• Partner directly with business leaders and multi-functional teams to understand strategic goals, pain points, customer or employee needs, and opportunities for workflow reinvention.
• Lead current-state assessment and lead future-state design for sophisticated workflows spanning multiple teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work that connect front-stage experiences with the backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities required to deliver the outcome.
• Move teams beyond application-level optimization by identifying how the complete outcome must work across organizational and system boundaries.
• Facilitate workshops and working sessions that move multi-functional teams from ambiguity to aligned future-state decisions.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.

Skills

AI fluency in generative AI

Human-AI interaction design

Systems thinking

Leading multi-functional engagements

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy, HCI, or related discipline (excited)

Job description

CSAA Insurance Group in the United States is seeking an AI Workflow and Systems Design Lead to drive transformation of complex workflows and design AI-ready systems of work. This senior contributor partners with business and technology teams to define how people and AI collaborate, translating business needs into implementation-ready designs.

You will lead discovery, facilitate workshops, and shape enterprise design practices, ensuring value, governance, and reuse across initiatives.