Remote AI & Technology Customer Support Agent

Pyle USA; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Pyle USA is seeking a Customer Service Agent – AI & Technology for a remote position. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology.

You will assist e-commerce customers via email, chat, and phone, troubleshoot issues, and help implement new AI tools and processes. Strong English and problem-solving abilities are essential for success.

Qualifications

• Previous customer service experience
• Strong English reading, writing, and speaking skills are required
• Strong communication and teamwork skills
• Good technical and problem-solving abilities
• Familiarity with AI tools and automation
• Ability to learn new systems quickly and research solutions independently
• Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus

Responsibilities

• Assist e-commerce customers through email, chat, and phone
• Troubleshoot customer, order, and product-related issues
• Help implement, monitor, test, and improve AI customer service tools
• Identify opportunities to improve workflows using AI and automation
• Troubleshoot technical issues and help connect different systems
• Test and help implement new tools and processes

Job description

Pyle USA is seeking a Customer Service Agent – AI & Technology for a remote position. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology.

You will assist e-commerce customers via email, chat, and phone, troubleshoot issues, and help implement new AI tools and processes. Strong English and problem-solving abilities are essential for success.