Remote Part-Time AI Training: Customer Support Specialist

OpenTrain AI; Northern (KY); Hybrid; USD 29,000 - 62,000; Part time

Job summary

OpenTrain AI is seeking a Customer Support AI Training Specialist. This remote contractor role is part-time (20+ hours/week) across the United States, with pay between $21 and $45 per hour.

The position requires at least three years of professional customer support experience and strong communication skills. You will work independently, following detailed project instructions, to train AI systems through real-world customer scenarios.

Qualifications

• At least three years of professional customer support experience.
• Ability to manage complex cases empathetically and use sound judgment.
• Exceptional written and verbal communication skills.
• Proficiency with CRM software and digital support tools.
• Ability to work independently as a remote contractor.
• Prior AI training experience is not required.

Responsibilities

• Deliver clear, empathetic, and efficient support responses across channels.
• Use CRM to document and track customer interactions and resolutions.
• Analyze issues, identify root causes, and propose solutions to improve satisfaction.
• Apply product knowledge to answer questions and educate end users.
• Document customer feedback and sentiment trends for training data.
• Create and review support documentation, FAQs, and best practices.
• Provide scenario-based input for training AI systems in real-world contexts.

Skills

Customer support experience

Empathy

Written communication

Analytical reasoning

Remote work

Independent work

Tools

CRM software

Job description

OpenTrain AI is seeking a Customer Support AI Training Specialist. This remote contractor role is part-time (20+ hours/week) across the United States, with pay between $21 and $45 per hour.

The position requires at least three years of professional customer support experience and strong communication skills. You will work independently, following detailed project instructions, to train AI systems through real-world customer scenarios.