Remote AI Systems & Workflow Design Lead

CSAA Insurance Group; Orangeburg (SC); Remote; USD 144,000 - 161,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead for a remote role with nationwide availability in the United States. The role focuses on redesigning complex workflows and AI-ready systems, partnering with business and technology teams to define and implement such designs.

The position requires extensive experience in systems and service design, strong AI fluency, and the ability to create reusable design artifacts.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.

Responsibilities

• Partner directly with business leaders and multi-functional teams to understand strategic goals, pain points, customer or employee needs, and opportunities for workflow reinvention.
• Lead current-state assessment and lead future-state design for sophisticated workflows spanning multiple teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work that connect front-stage experiences with the backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities required to deliver the outcome.
• Move teams beyond application-level optimization by identifying how the complete outcome must work across organizational and system boundaries.
• Facilitate workshops and working sessions that move multi-functional teams from ambiguity to aligned future-state decisions.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-in-the-loop design

Facilitation of workshops

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead for a remote role with nationwide availability in the United States. The role focuses on redesigning complex workflows and AI-ready systems, partnering with business and technology teams to define and implement such designs.

The position requires extensive experience in systems and service design, strong AI fluency, and the ability to create reusable design artifacts.