Remote AI Support & QA Specialist

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking a Customer Support & Experience - AI Training specialist to help train and evaluate AI models using real service expertise.

You will evaluate AI chatbot responses, simulate customer interactions, refine knowledge bases, and label sentiment to uphold professional QA standards; a PayPal account is required to receive payment from clients, and many tasks offer flexible hours and work-from-home options.

Join a global expert network and earn compensation per hour.

Qualifications

• Experience in high-volume customer support, tech support or client success.
• Excellent written English and adaptable tone.
• Ability to de-escalate and troubleshoot issues.
• Fast typing and multi-source lookup skills.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic tickets.
• Refine knowledge bases and create clear FAQs.
• Label sentiment and ensure professional QA standards.

Skills

High-volume support

Technical support

Client success

Written English

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking a Customer Support & Experience - AI Training specialist to help train and evaluate AI models using real service expertise.

You will evaluate AI chatbot responses, simulate customer interactions, refine knowledge bases, and label sentiment to uphold professional QA standards; a PayPal account is required to receive payment from clients, and many tasks offer flexible hours and work-from-home options.

Join a global expert network and earn compensation per hour.