Remote AI Support Operations Specialist — Health, PTO & Equity

Confidential; United States; Remote; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health coverage

Travel coverage

Generous PTO

Equipment provided

Equity opportunities

Zusammenfassung

Confidential is seeking a remote specialist to own and optimize our AI support agent within Intercom Fin. You will drive improvements in resolution rates, answer accuracy, and reliable escalation decisions, while collaborating with internal experts to keep knowledge and AI behavior up-to-date.

We seek someone with hands-on Intercom Fin experience, strong analytical skills, and a customer-centric mindset. This fully remote role offers global health coverage, travel benefits, generous PTO, and

Qualifikationen

• Hands-on experience with Intercom Fin, including configuring guidance, workflows, and procedures.
• Strong analytical and problem-solving skills, with a customer-centric approach and technical confidence.
• Fully remote work from anywhere in the world.
• Global health and travel coverage, plus generous PTO and equipment provided.

Aufgaben

• Take ownership of the AI support agent, identifying opportunities to improve resolution rates, answer accuracy, and escalation decisions.
• Collaborate with internal experts to maintain accurate knowledge and configure AI behavior within Intercom Fin.

Kenntnisse

Intercom Fin

Analytical thinking

Tools

Intercom

Jobbeschreibung

Confidential is seeking a remote specialist to own and optimize our AI support agent within Intercom Fin. You will drive improvements in resolution rates, answer accuracy, and reliable escalation decisions, while collaborating with internal experts to keep knowledge and AI behavior up-to-date.

We seek someone with hands-on Intercom Fin experience, strong analytical skills, and a customer-centric mindset. This fully remote role offers global health coverage, travel benefits, generous PTO, and