Remote AI Support Operations Specialist

Jobgether; United States; Remote; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Fully Remote Work

Global Health Coverage

Generous Paid Time Off

Equipment Provided

Equity Opportunities

Home Office Allowance

International Collaboration

Meaningful Impact

Long-term Employment

Zusammenfassung

Jobgether is seeking an AI Support Operations Specialist to own and continually improve an AI-powered customer support agent in a fully remote, international setting. You will optimize performance, maintain accurate knowledge bases, and coordinate with cross-functional teams to expand AI capabilities while ensuring human handoffs remain smooth.

The role emphasizes analytical problem-solving, strong written and verbal communication, and a proactive mindset to test new tools and iterate on

Qualifikationen

• Hands-on Intercom Fin experience with measurable results.
• Excellent written and verbal communication, empathetic responses.
• Analytical and problem-solving abilities to identify patterns and measure impact.
• Technical confidence to discuss integrations and workflows with engineers.
• Curiosity about AI-powered support technologies and willingness to experiment.

Aufgaben

• Optimize AI support performance by improving resolution rates and escalation decisions.
• Ensure AI agent has access to current information and provides accurate responses.
• Analyze interactions to identify root causes and prioritize improvements.
• Design tests and measure results to evaluate impact on performance.
• Coordinate with Product, Engineering, Compliance to expand AI capabilities and integrations.
• Communicate results and feedback to leadership to drive improvements.

Kenntnisse

Intercom Fin experience

Analytical skills

Problem solving

Communication skills

Project management

Adaptability

Jobbeschreibung

Jobgether is seeking an AI Support Operations Specialist to own and continually improve an AI-powered customer support agent in a fully remote, international setting. You will optimize performance, maintain accurate knowledge bases, and coordinate with cross-functional teams to expand AI capabilities while ensuring human handoffs remain smooth.

The role emphasizes analytical problem-solving, strong written and verbal communication, and a proactive mindset to test new tools and iterate on