AI Support Operations Specialist (Fully Remote)

Confidential; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Travel coverage

Generous PTO

Equipment provided

Equity opportunities

Job summary

Confidential is seeking a remote specialist to own and optimize our AI support agent within Intercom Fin. You will drive improvements in resolution rates, answer accuracy, and reliable escalation decisions, while collaborating with internal experts to keep knowledge and AI behavior up-to-date.

We seek someone with hands-on Intercom Fin experience, strong analytical skills, and a customer-centric mindset. This fully remote role offers global health coverage, travel benefits, generous PTO, and

Qualifications

• Hands-on experience with Intercom Fin, including configuring guidance, workflows, and procedures.
• Strong analytical and problem-solving skills, with a customer-centric approach and technical confidence.
• Fully remote work from anywhere in the world.
• Global health and travel coverage, plus generous PTO and equipment provided.

Responsibilities

• Take ownership of the AI support agent, identifying opportunities to improve resolution rates, answer accuracy, and escalation decisions.
• Collaborate with internal experts to maintain accurate knowledge and configure AI behavior within Intercom Fin.

Skills

Intercom Fin

Analytical thinking

Tools

Intercom

Job description

• Take ownership of the AI support agent, identifying opportunities to improve resolution rates, answer accuracy, and escalation decisions.
• Collaborate with internal experts to maintain accurate knowledge and configure AI behavior within Intercom Fin.

Requirements

• Hands‑on experience with Intercom Fin, including configuring guidance, workflows, and procedures.
• Strong analytical and problem‑solving skills, with a customer‑centric approach and technical confidence.
• Fully remote work from anywhere in the world.
• Global health and travel coverage, plus generous PTO and equipment provided.

Confidential

The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.