Remote AI Support Ops - Elevate Member Help

Real Work From Anywhere Ltd.; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Fully remote work environment – work从写

Zusammenfassung

SafetyWing is seeking an AI Support Operations Specialist to own and sharpen our AI agent, ensuring it delivers accurate, human-centered responses while escalating when needed. You’ll shape guidance, tone, and handoffs, and maintain Intercom workflows in partnership with Engineering and Compliance.

The role emphasizes data-driven improvement and a proactive approach to global remote support. Ideal candidates will have hands-on experience with Intercom Fin, a knack for identifying root causes,

Qualifikationen

• Experience configuring and improving Intercom Fin, including Guidance and workflows.
• Ability to write clear, accurate, human responses and detect inaccuracies.
• Pattern recognition in data to root cause issues and test fixes.

Aufgaben

• Own the AI agent’s performance: resolution scope, quality, and handoffs.
• Maintain up-to-date product information with policy experts.
• Test changes pre- and post-launch and document impact.
• Collaborate with Product, Engineering, and Compliance on features and bugs.

Kenntnisse

Intercom Fin

AI support

Customer support

Documentation

Tools

Intercom

Policy documents

Jobbeschreibung

SafetyWing is seeking an AI Support Operations Specialist to own and sharpen our AI agent, ensuring it delivers accurate, human-centered responses while escalating when needed. You’ll shape guidance, tone, and handoffs, and maintain Intercom workflows in partnership with Engineering and Compliance.

The role emphasizes data-driven improvement and a proactive approach to global remote support. Ideal candidates will have hands-on experience with Intercom Fin, a knack for identifying root causes,