Remote AI Support Operations Lead

Financial Services / FinTech Company; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Financial Services / FinTech Company seeks an AI Support Operations Specialist to fully own the AI agent, sharpening responses and workflows in a fully remote environment. You will bridge data analysis, documentation, product management, testing, research, and prompt engineering to deliver reliable customer support.

This role suits candidates who thrive in fast-paced fintech settings and prefer flexible remote work.

Qualifications

• Data analysis and documentation skills required.
• Experience in product management and testing.
• Familiarity with prompt engineering and customer service.

Skills

Data Analysis

Documentation

Product Management

Testing

Research

Prompt Engineering

Customer Service

Job description

Financial Services / FinTech Company seeks an AI Support Operations Specialist to fully own the AI agent, sharpening responses and workflows in a fully remote environment. You will bridge data analysis, documentation, product management, testing, research, and prompt engineering to deliver reliable customer support.

This role suits candidates who thrive in fast-paced fintech settings and prefer flexible remote work.