Remote AI Support Engineer for Enterprise Solutions

Unframe, Inc.; New York (NY); Remote; USD 85,000 - 110,000; Full time

Job summary

Unframe is seeking a Support Engineer to help enterprise customers deploy and support our AI-powered solutions. You will investigate issues, analyze logs, and work with Product and Engineering to understand behavior and drive improvements.

You will leverage AI tools to speed investigations and document findings for shared learning. You’ll be deeply engaged with customers, product, and engineering, translating real-world usage into actionable insights and robust support procedures that scale with

Qualifications

• 4+ years in technical support or similar hands-on tech role.
• Strong troubleshooting instincts and ability to investigate complex issues independently.
• Good understanding of web applications, APIs, logs, and basic system behavior.
• Hands-on with AI tools and comfortable using them in daily work.
• Excellent written and spoken English.
• Customer-first mindset with ownership and follow-through.
• Ability to work fast-paced with varied products and contexts.

Responsibilities

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
• Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
• Use AI tools actively as part of your investigation workflow, to speed up analysis and document findings.
• Communicate clearly with customers and internal teams throughout the support process.
• Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
• Contribute to internal knowledge bases and playbooks to help the team handle new solutions faster.
• Share customer feedback and product insights with the Product team.

Skills

Troubleshooting

Web APIs

Logs analysis

AI tooling

English proficiency

Customer focus

Fast-paced work

Tools

ChatGPT

Claude

Copilot

Job description

Unframe is seeking a Support Engineer to help enterprise customers deploy and support our AI-powered solutions. You will investigate issues, analyze logs, and work with Product and Engineering to understand behavior and drive improvements.

You will leverage AI tools to speed investigations and document findings for shared learning. You’ll be deeply engaged with customers, product, and engineering, translating real-world usage into actionable insights and robust support procedures that scale with