Enterprise AI Support Engineer

Unframe; New York (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

Unframe, located in New York, is seeking a Support Engineer to assist global enterprise customers using their AI solutions. In this role, you will work closely with Product and Engineering to resolve technical issues and enhance product usage based on customer feedback.

The ideal candidate should have 2+ years experience in technical support, a customer-first mentality, and the ability to work under fast-paced conditions. You will engage directly with customers while leveraging AI tools to streamline investigations and solutions.

Qualifications

• 2+ years of experience in technical support or similar role.
• Ability to investigate complex technical issues independently.
• Customer-first mindset with strong ownership.

Responsibilities

• Investigate and resolve technical issues reported by enterprise customers.
• Analyze logs and reproduce issues to identify root causes.
• Use AI tools as part of your investigation workflow.
• Document issues and contribute to internal knowledge bases.

Skills

Technical support experience

Troubleshooting skills

Understanding of web applications

Hands-on experience with AI tools

Excellent English communication

Job description

Unframe, located in New York, is seeking a Support Engineer to assist global enterprise customers using their AI solutions. In this role, you will work closely with Product and Engineering to resolve technical issues and enhance product usage based on customer feedback.

The ideal candidate should have 2+ years experience in technical support, a customer-first mentality, and the ability to work under fast-paced conditions. You will engage directly with customers while leveraging AI tools to streamline investigations and solutions.