Remote AI Solutions Engineer — Europe

Launch Tennessee; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity opportunities

Comprehensive benefits

Remote-friendly (Europe, UAE, USA time

Job summary

Napster Corp is seeking a Solutions Engineer in a remote role covering Europe, UAE, and the USA. You will lead technical discovery with prospects, translate needs into credible, buildable AI‑enabled solutions, and hand off to Delivery after validation.

In this highly consultative pre‑sales role, you’ll partner with Sales, Delivery/Professional Services, and Product to ensure every win is scoped for buildability and aligns with Napster’s platform capabilities. Customer empathy matters.

Qualifications

• 4+ years in pre-sales technical roles, AI/SaaS enterprise software preferred.
• Strong communication with technical and non-technical stakeholders.
• Ability to assess feasibility and craft credible solution concepts.
• Curiosity about AI and willingness to dig deep.
• Comfort with ambiguity and turning problems into structured solutions.
• Experience partnering with Sales, Delivery, and Product teams.

Responsibilities

• Lead technical discovery with prospects: uncover the business problem, current state, and desired outcomes, not just the stated feature request.
• Translate customer needs into a solution mental model, how an AI agent would actually solve the problem using Napster’s platform, and validate feasibility at a high level before it’s committed to a proposal.
• Build and present demos, and proofs of concept where needed, that show the proposed solution delivering real business value.
• Serve as the customer’s main technical resource throughout the sales cycle: product, API, and LLM‑related questions, architecture recommendations, competitive positioning, and objection handling.
• Develop and nurture strong customer relationships and trust throughout the evaluation, validation, and purchasing process.
• Serve as the first line of defense on security and compliance questions; explain standardized collateral, guide customers to relevant resources, and elevate complex requirements to the appropriate teams.
• Represent the voice of the customer internally: gather and relay feedback, identify themes across customers, and feed them into product planning.
• Create and maintain documentation, guides, and FAQs based on common questions and requirements surfaced during the pre‑sales process.
• Package the validated solution concept, architecture notes, and discovery context into a clean handoff for Delivery once the deal is signed, and participate in the formal Sales‑to‑Delivery handoff confirming there are no open gaps.
• Stay available early in build for questions on original solution intent, and feed delivery/scoping lessons learned back to Solutions Engineering leadership.

Skills

Communication skills

APIs & integrations

AI-focused problem solving

Stakeholder management

Cross-functional collaboration

Tools

API architecture

Cloud platforms

Job description

Napster Corp is seeking a Solutions Engineer in a remote role covering Europe, UAE, and the USA. You will lead technical discovery with prospects, translate needs into credible, buildable AI‑enabled solutions, and hand off to Delivery after validation.

In this highly consultative pre‑sales role, you’ll partner with Sales, Delivery/Professional Services, and Product to ensure every win is scoped for buildability and aligns with Napster’s platform capabilities. Customer empathy matters.