Remote AI Platform Enablement Specialist

11 11 Systems; United States; A distancia; USD 112.000 - 126.000; Jornada completa

Descripción de la vacante

11 11 Systems seeks a hands-on Analyst, AI Platform & Enablement to own day-to-day operations of approved AI platforms. You will manage access, provisioning, and onboarding, deliver training, and maintain user documentation for US-based users in a fully remote role.

The role reports to the Director of AI and emphasizes troubleshooting, KPI tracking, and collaboration across HR and enablement teams to improve adoption and responsible AI use.

Formación

• Bachelor's degree in IT or related field or equivalent work experience.
• 3+ years in SaaS administration, enterprise apps, IT ops, or enablement.

Responsabilidades

• Administer enterprise AI platforms, including users, groups, licenses, access reviews, and workspace settings.
• Manage provisioning/deprovisioning, entitlements, and the AI Support queue; resolve Tier 1/2 issues.

Conocimientos

SaaS administration

End-user enablement

Troubleshooting

Access control

Training delivery

Educación

Bachelor's degree in IT or related field

Herramientas

Glean

Claude

Copilot

ChatGPT

Bedrock

Descripción del empleo

11 11 Systems seeks a hands-on Analyst, AI Platform & Enablement to own day-to-day operations of approved AI platforms. You will manage access, provisioning, and onboarding, deliver training, and maintain user documentation for US-based users in a fully remote role.

The role reports to the Director of AI and emphasizes troubleshooting, KPI tracking, and collaboration across HR and enablement teams to improve adoption and responsible AI use.