Analyst, AI Platform & Enablement

Ntirety, Inc.; Northern (KY); Hybrid; USD 112,000 - 126,000; Full time

Job summary

11:11 Systems seeks an Analyst, AI Platform & Enablement to own day-to-day operations, onboarding, and continuous improvement of AI platforms. You will manage access, provisioning, and support, deliver training, and create user guides for a broad user base.

The role is fully remote in the United States, reporting to the Director of AI. Strong collaboration with HR and IT teams will be required to drive adoption and governance practices.

Qualifications

• Bachelor’s degree in Information Technology or equivalent years of related work experience.
• 3+ years in SaaS administration, enterprise applications, IT operations, technical support, enablement, or similar.
• Hands-on fluency with enterprise AI tools (Glean, Claude, Claude Code, Copilot, ChatGPT) and understanding of RAG, LLMs, prompting, grounding, agents, guardrails.
• Experience administering cloud or SaaS platform including users, groups, permissions, identity/workflows, etc.
• Strong troubleshooting, creating user guidance, and reproducing steps.
• Experience onboarding and coaching new users and communicating technical concepts to non-technical audiences.
• Understanding of AI governance, data handling, and escalation boundaries in enterprise.
• Experience with ITSM, vendor tickets, low-code automation, enterprise search, and Bedrock is a plus.
• Must be eligible to work in United States without visa sponsorship.

Responsibilities

• Administer enterprise AI platforms: users, groups, licenses, access reviews, and settings.
• Manage provisioning/deprovisioning, entitlements, and AI Support queue; resolve Tier 1/2 issues.
• Maintain runbooks, known-issue records, procedures, change logs, rollout communications.
• Onboard users; deliver demonstrations, office hours, coaching on tools and prompting.
• Create and maintain FAQs, guides, troubleshooting content, release notes, and training materials.
• Assist employees to design safe, ethical AI-assisted workflows using approved tools.
• Gather feedback; identify adoption barriers; propose enablement or process improvements.
• Track adoption, license utilization, support demand, and KPI performance; complete attestations.
• Work with colleagues while upholding Code of Business Ethics and Company Values.
• Handle company data per data handling agreements and policies; review data privacy practices.
• Follow policies and annual compliance training obligations.
• Additional duties as assigned.

Skills

SaaS administration

IT operations

User enablement

Troubleshooting

User onboarding & training

Documentation & knowledge sharing

Clear communication to non-technical

Data-driven decision making

AI governance & responsible AI

Education

Bachelor's degree in Information Technology

Equivalent work experience

Tools

Glean

Claude

Claude Code

Copilot

ChatGPT

Bedrock (AWS)

Job description

The Role:

The Analyst, AI Platform & Enablement supports the day-to-day operations, adoption, and continuous improvement of the company’s approved AI platforms.

This hands-on individual contributor combines steady-state operational ownership with employee enablement: managing access and provisioning workflows, supporting end users, troubleshooting routine platform and connector issues, delivering onboarding and training, maintaining user-facing documentation, and tracking adoption and support KPIs.. This is a full time, remote role, based in the United States, reporting to the Director of AI.

Responsibilities:

• Administer approved enterprise AI platforms, including users and groups, licenses, access reviews, and standard workspace settings.
• Manage user provisioning, deprovisioning, entitlements, and the AI Support queue; resolve Tier 1 and Tier 2 access, permission configuration and usage issues. Monitor existing connector health, sync status, authentication state, and permission propagation; coordinate vendor and internal technical escalations and user communications
• Maintain operational runbooks, known-issue records, support procedures, change logs, and rollout communications for approved features and changes
• Onboard users and deliver demonstrations, office hours, workflow coaching on approved tools, prompting practices, Glean usage, and responsible AI use.
• Create and maintain concise FAQs, how-to guides, troubleshooting content, release notes, and training materials for non-technical audiences in collaboration with HR team and other departments' enablement arms.
• Help employees translate business tasks into safe, ethical, responsible, and effective AI-assisted workflows using approved tools.
• Gather user feedback, identify barriers to adoption and recurring support themes, and recommend enablement or process improvements.
• Track adoption, license utilization, support demand, enablement participation, and service performance KPIs; complete routine access reviews, attestations, and governance reporting and elevate misuse, safety concerns, policy exceptions, and out-of-scope technical issues.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• Bachelor’s or university degree in related Information Technology field, or equivalent years of related work experience required
• 3+ years of demonstrated experience in SaaS administration, enterprise applications, IT operations, technical support, enablement, or a similar environment
• Demonstrated hands-on fluency with enterprise AI tools such as Glean, Claude, Claude Code, Copilot, ChatGPT, or comparable platforms, with working knowledge of RAG, LLMs, prompting, grounding, agents, guardrails, and human-in-the-loop review.
• Experience administering a cloud or SaaS platform, including users, groups, permissions, configurations, identity and access workflows, and connector or indexing issues affecting content retrieval.
• Strong troubleshooting discipline, including the ability to isolate routine issues, create clear user guidance, and escape problems with relevant findings and reproduction steps.
• Experience onboarding and coaching new users, communicating technical concepts clearly to non-technical audiences, collaborating across departments, and gathering feedback to improve adoption. Comfortable using dashboards, spreadsheets, or BI tools to track adoption and operational KPIs.
• Understanding of AI governance, ethical and responsible AI use, data handling, basic safety concepts, and escalation boundaries in an enterprise setting.
• Experience with ITSM workflows, vendor ticketing, low-code automation, or light scripting, enterprise search or knowledge systems, and AWS-hosted services such as Bedrock is preferred.
• Must be legally eligible to work in United States without visa sponsorship.

Compensation and Benefits at 11:11 Systems

The base salary for this role ranges from $ 112,000 to $ 126,000. These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location. Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to: