Remote AI Platform Enablement Analyst

Storcom, Inc.; Northern (KY); Hybrid; USD 112,000 - 126,000; Full time

Job summary

Storcom, Inc. is seeking an Analyst, AI Platform & Enablement to manage the day-to-day operations, onboarding, training, and ongoing adoption of our approved AI platforms in a fully remote role based in the United States.

You will administer AI platforms, manage user access, troubleshoot issues, maintain runbooks and knowledge content, and create user-friendly guides and dashboards to track adoption and KPIs.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent experience.
• 3+ years in SaaS administration, enterprise apps, IT ops, or enablement.
• Hands-on fluency with enterprise AI tools such as Glean, Claude, Claude Code, Copilot, ChatGPT, or similar.

Responsibilities

• Administer approved enterprise AI platforms, including users, groups, licenses, access reviews, and workspace settings.
• Manage user provisioning/deprovisioning, entitlements, and support queues; handle Tier 1/2 access issues.
• Maintain runbooks, known-issue records, support procedures, change logs, and rollout communications.
• Onboard users and deliver demonstrations, office hours, coaching on tools, prompting, and responsible AI use.
• Create FAQs, guides, troubleshooting content, and training materials for non-technical audiences.
• Help translate business tasks into safe, ethical AI-enabled workflows.
• Gather feedback, identify adoption barriers, and implement improvements.
• Track adoption, licenses, support demand, and governance reporting; escalate issues as needed.
• Work in alignment with Company Code of Business Ethics and Values.

Skills

SaaS administration

IT operations

Enablement

Troubleshooting

Education

Bachelor’s degree in Information Technology or related field

Tools

Glean

Claude

Claude Code

Copilot

ChatGPT

Bedrock (AWS)

Job description

Storcom, Inc. is seeking an Analyst, AI Platform & Enablement to manage the day-to-day operations, onboarding, training, and ongoing adoption of our approved AI platforms in a fully remote role based in the United States.

You will administer AI platforms, manage user access, troubleshoot issues, maintain runbooks and knowledge content, and create user-friendly guides and dashboards to track adoption and KPIs.