AI-Driven Fleet Support Engineer

Trucker Path Inc.; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading logistics technology company in Phoenix, AZ is seeking a technical support specialist to manage AI-native support for fleet customers. This role focuses on quickly diagnosing issues and enhancing customer experience through clear communication and effective troubleshooting. Ideal candidates will have 1-3 years in technical support and be proficient in using AI tools. Strong written English and an understanding of APIs are essential. The company offers a dynamic work environment with opportunities for growth.

Qualifications

• 1–3+ years in technical support or similar roles.
• Strong troubleshooting skills across logs and error messages.
• AI-forward working style and excellent customer communication.

Responsibilities

• Operate AI-native support workflows to resolve customer issues.
• Diagnose and reproduce technical problems for fleet customers.
• Create knowledge bases and internal documentation to speed up issue resolution.

Skills

Technical troubleshooting

Customer communication

Use of AI tools

Understanding of APIs

Networking basics

Education

Experience in technical support or similar

Job description

A leading logistics technology company in Phoenix, AZ is seeking a technical support specialist to manage AI-native support for fleet customers. This role focuses on quickly diagnosing issues and enhancing customer experience through clear communication and effective troubleshooting. Ideal candidates will have 1-3 years in technical support and be proficient in using AI tools. Strong written English and an understanding of APIs are essential. The company offers a dynamic work environment with opportunities for growth.