Remote-First AI Customer Solutions Consultant

Ada18; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited vacation

Remote-first setup with local hub

Healthcare, dental, vision, life

Wellness account and family assistance

Learning and development budget

Access to AI tools and LLMs

Job summary

Ada18 is seeking a Consultant to support activation, growth, and retention of small and mid-market self-service customers on an AI customer service platform. You will engage proactively, surface data-driven insights, and blend automated and human touchpoints to ensure customers realize value after implementation.

The role emphasizes proactive engagement, automation, and collaboration with multiple teams to drive renewals and expansions across a high-volume book of business.

Qualifications

• 2+ years of experience in customer success or related field.
• Experience with scaled CS models or consulting.
• Familiarity with Shopify, Salesforce, Zendesk, or HubSpot.

Responsibilities

• Support SMB and mid-market customers by resolving inquiries and guiding value realization.
• Use AI and automation tools to surface customer insights at scale.
• Design and execute engagement strategies to drive revenue and retention.
• Identify at-risk customers and build personalized playbooks to reduce churn.
• Collaborate with cross-functional teams to align resources and feedback.

Skills

Customer success

Data-driven decisions

Communication

Stakeholder management

Analytical mindset

Tools

Shopify

Salesforce

Zendesk

HubSpot

APIs

Job description

Ada18 is seeking a Consultant to support activation, growth, and retention of small and mid-market self-service customers on an AI customer service platform. You will engage proactively, surface data-driven insights, and blend automated and human touchpoints to ensure customers realize value after implementation.

The role emphasizes proactive engagement, automation, and collaboration with multiple teams to drive renewals and expansions across a high-volume book of business.