Remote Agent Onboarding Specialist

SERHANT.; United States; Remote; USD 63,000 - 77,000; Full time

Job summary

SERHANT. is seeking an Advisor in the S.MPLE Department to support onboarding for real estate agents nationwide. You will guide new agents through onboarding, lead group sessions, and perform 1:1 check-ins during their first 90 days to reinforce training and ensure adoption of tools and services.

This remote‑eligible role requires a US‑based residence and full‑time availability, Monday–Friday, 9AM–5PM, to support SERHANT. markets with a proactive, tech‑savvy approach.

Qualifications

• 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus.
• Experience leading small groups or training sessions in a remote environment.
• Strong communication skills with the ability to clearly explain systems and processes.
• Comfort with using CRMs, digital platforms, and AI‑driven tools in a fast‑paced environment.
• Strong organizational skills with a proactive mindset and attention to detail.

Responsibilities

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience.
• Lead weekly group onboarding sessions for new agent cohorts.
• Conduct 1:1 check‑in calls with new agents during their first 90 days to reinforce training and offer guidance.
• Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
• Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.

Skills

Empathetic communicator

Organized multitasker

Public speaking

Tech-savvy

Remote collaboration

Tools

CRM usage

Job description

SERHANT. is seeking an Advisor in the S.MPLE Department to support onboarding for real estate agents nationwide. You will guide new agents through onboarding, lead group sessions, and perform 1:1 check-ins during their first 90 days to reinforce training and ensure adoption of tools and services.

This remote‑eligible role requires a US‑based residence and full‑time availability, Monday–Friday, 9AM–5PM, to support SERHANT. markets with a proactive, tech‑savvy approach.