Agent Advisor, Onboarding

Serhant; United States; Remote; USD 63,000 - 77,000; Full time

Job summary

SERHANT. is a leading real estate brand delivering AI-enhanced onboarding support to new agents across the United States.

This role focuses on welcoming newcomers, guiding them through our onboarding framework, and ensuring quick adoption of essential tools and services for long-term success. Ideal candidates bring 1–3 years in customer success or onboarding, strong communication, and proven ability to run remote training sessions.

Qualifications

• 1–3 years in customer success, onboarding, training, or admin support; real estate experience a plus.
• Experience leading small groups or remote training sessions.
• Strong communication skills with ability to clearly explain systems and processes.
• Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.

Responsibilities

• Assist in executing the onboarding process for new agents with a smooth, personalized experience.
• Lead weekly group onboarding sessions for new agent cohorts.
• Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training.

Skills

Customer onboarding

Training sessions

CRM proficiency

Remote work

Communication skills

Organizational skills

Tools

CRM systems

AI tools

Job description

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise. Our innovative approach delivers a one-of-a-kind product, empowering agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on what matters most.

About the Role

We are seeking a motivated and detail-oriented individual to join our dynamic S.MPLE Department as an Advisor focused on Agent Onboarding. This position plays a key role in welcoming new agents to the SERHANT. ecosystem, guiding them through onboarding, and ensuring early adoption of tools and services that lead to long-term success.

Responsibilities

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience.
• Lead weekly group onboarding sessions for new agent cohorts.
• Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance.
• Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
• Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.
• Support faster agent proficiency by encouraging early and effective adoption of key tools and systems.
• Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations.
• Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities.
• Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support.
• Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds.
• Deliver outstanding customer service to create a welcoming and empowering experience for new agents.
• Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.
• Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.
• *The company reserves the right to add or change duties at any time.

Qualifications

• 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus.
• Experience leading small groups or training sessions in a remote environment.
• Strong communication skills with the ability to clearly explain systems and processes.
• Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.
• Strong organizational skills with a proactive mindset and attention to detail.
• Comfortable managing multiple agent relationships and follow-ups concurrently.
• Experience working remotely and independently while remaining highly collaborative.
• Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5P to support SERHANT. markets.

Skills

• Empathetic, people-first communicator who builds trust easily.
• Organized and responsive, with a natural ability to multitask.
• Confident presenter who can lead group sessions with clarity and high-energy.
• Strong sense of accountability and a desire to continuously improve.
• Excited by technology and process improvement, particularly in a fast-moving startup-like environment.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

The national base pay range for this position within the United States is $70,000.00 USD.

Your Location

This position is remote eligible. The role may include occasional work at a SERHANT. office or attendance at offsites, as agreed to with your manager. While the position is remote eligible, you must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.