Remote Agent Onboarding & Success Specialist

Serhant; Oregon; Hybrid; USD 63,000 - 77,000; Full time

Job summary

SERHANT. is hiring an Advisor focused on Agent Onboarding. This remote-eligible role guides new agents through onboarding, helping them adopt tools and achieve early success within the SERHANT. ecosystem.

Ideal candidates have 1–3 years in onboarding or customer success, strong communication, and comfort with CRMs and AI tools. Full-time, 40 hours weekly, with potential occasional office visits within the United States.

Qualifications

• 1-3 years in customer success, onboarding, training, or admin support.
• Experience leading small groups or trainings remotely.
• Clear communication; able to explain systems and processes.
• Comfort with CRMs, digital platforms, and AI-driven tools.
• Strong organization and proactive mindset.
• Ability to manage multiple agent relationships and follow‑ups.
• Available full-time, 40 hours/week, Mon–Fri, 9AM–5PM.

Responsibilities

• Assist onboarding for new agents with a personalized experience.
• Lead weekly group onboarding sessions.
• Conduct 1:1 check-ins during first 90 days.
• Track learning outcomes and milestones.
• Become proficient in SERHANT. ecosystem to support agents.
• Encourage adoption of tools and systems.
• Respond to inquiries regarding technology and workflows.
• Contribute to onboarding roadmap enhancements.

Skills

Empathetic communicator

Organized multitasker

Group trainer

Accountability

Tech-savvy

Tools

CRM systems

AI tools

Job description

SERHANT. is hiring an Advisor focused on Agent Onboarding. This remote-eligible role guides new agents through onboarding, helping them adopt tools and achieve early success within the SERHANT. ecosystem.

Ideal candidates have 1–3 years in onboarding or customer success, strong communication, and comfort with CRMs and AI tools. Full-time, 40 hours weekly, with potential occasional office visits within the United States.