Agent Experience & Operations Advisor (Remote)

Serhant; United States; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

Retirement benefits

Job summary

SERHANT. is seeking a highly organized Advisor to support SERHANT. Agents in our S.MPLE department. You will streamline daily workflows, onboard new agents, and ensure high-quality service while leveraging AI tools and internal processes.

The role emphasizes accurate data management, responding to 50+ agent requests, collaborating with broker teams, and upholding SLAs in a fast-paced, remote U.S. environment. Strong communication and discretion are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proven problem-solving capabilities and attention to detail.
• Ability to handle confidential information with discretion.
• Experience in customer service or administrative role is preferred.

Responsibilities

• Engage with Agents daily to assist in their workflow and task completion.
• Aim for 5% monthly increase in S.MPLE adoption and engagement.
• Manage 50+ incoming Agent requests with accuracy and quality.
• Maintain SLAs for Agent communication and turnaround times.
• Onboard new S.MPLE agents and ensure smooth start.

Skills

Communication skills

Organizational skills

Leadership ability

Tools

Microsoft Office

CRM systems

Job description

SERHANT. is seeking a highly organized Advisor to support SERHANT. Agents in our S.MPLE department. You will streamline daily workflows, onboard new agents, and ensure high-quality service while leveraging AI tools and internal processes.

The role emphasizes accurate data management, responding to 50+ agent requests, collaborating with broker teams, and upholding SLAs in a fast-paced, remote U.S. environment. Strong communication and discretion are essential.