Remote Aged-Care Admin & Scheduling Coordinator

Outsourcey; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Shape HR function in growing BPO

Career growth opportunities

Team of industry leaders

Job summary

Outsourcey is seeking a remote medical admin specialist to support elderly clients and coordinating physiotherapy services. You will handle inbound/outbound calls, schedule appointments and manage client records with empathy and professionalism.

Successful candidates have 3+ years in medical reception or allied health admin, solid English, and familiarity with Medicare and practice software like Zanda. This role is full-time with flexible remote work.)

Qualifications

• Minimum 3 years in medical reception, patient coordination or allied health admin.
• Excellent spoken English with clear phone manner for elderly clients.
• Experience using Zoom Phone, 3CX or similar VoIP platforms.
• Familiar with Australian healthcare systems incl Medicare, referrals, GP correspondence.
• Strong data entry and client record management.

Responsibilities

• Answer inbound calls from aged care clients and patients clearly and empathetically.
• Make outbound calls to welcome new clients, explain services and gather details.
• Schedule, confirm and reschedule physiotherapy appointments for six physios.
• Coordinate initial consultations and prep clients ahead of appointments.
• Contact GP clinics, specialists and referrals to arrange appointments.
• Maintain accurate appointment calendar and update it regularly.
• Follow up on appointment changes, cancellations and rebooking.
• Maintain up-to-date client records in the practice management system.
• Handle enquiries with patience, especially for elderly clients.
• Process referrals and liaise with external healthcare providers as required.
• Support broader admin including data entry, correspondence and documents.
• Escalate clinical matters promptly to the appropriate team member.

Skills

Medical reception

Patient coordination

Allied health admin

VoIP platforms

Data entry

Practice management

Elderly communication

Remote work

Tools

Zanda

Job description

Outsourcey is seeking a remote medical admin specialist to support elderly clients and coordinating physiotherapy services. You will handle inbound/outbound calls, schedule appointments and manage client records with empathy and professionalism.

Successful candidates have 3+ years in medical reception or allied health admin, solid English, and familiarity with Medicare and practice software like Zanda. This role is full-time with flexible remote work.)