Administrator

Virtual Staff 365; United States; A distancia; USD 31.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent work-from-home set-up

Annual leave

13-month pay

Government mandated benefits

HMO (STAFF only)

Descripción de la vacante

Virtual Staff 365 is seeking an Administrator to support day-to-day operations for a fully remote Australian healthcare services client. You will manage client scheduling, partner communications, and core system records, ensuring compassionate communication with clients and families.

The role requires strong English, excellent scheduling capabilities, and the ability to work Australian business hours four days a week.

Formación

• Proven experience in an administrative or customer service role.
• Strong verbal and written English communication skills with high telephone confidence.
• Demonstrated ability to manage scheduling tasks with empathy and professionalism.
• Ability to work Australian business hours for four days per week.
• Active Australian eSIM capability to receive and make local phone calls.

Responsabilidades

• Answer inbound calls and provide information on service options and bookings.
• Enter and update client details and appointments across Jobber and Cliniko.
• Send treatment notes to external partners after completed treatments.
• Draft work proposals and complete general administrative tasks as required.
• Coordinate therapist appointments and schedules.

Conocimientos

Administration

Customer service

Scheduling

English communication

Australian hours

Herramientas

Jobber Scheduling

Cliniko

Descripción del empleo

Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

Job ResponsibilitiesCustomer Communication & Scheduling

• Answer inbound calls and provide clear information on available service options and client bookings
• Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences
• Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners
• Respond to customer enquiries via phone and email in a timely and professional manner

Data & System Management

• Accurately enter and update client details and appointment information across Jobber and Cliniko
• Send treatment notes to appropriate external partners after completed treatments
• Ensure all task workflows, records, and service files are complete and up to date within designated timelines

General Administration & Operational Support

• Monitor incoming emails and escalation complex matters to company directors
• Draft work proposals, prepare documentation, and complete general administrative tasks as required
• Assist with future operational growth by helping coordinate therapist team appointments and schedules
• Proven experience in an administrative or customer service role
• Strong verbal and written English communication skills with high telephone confidence
• Demonstrated ability to manage scheduling tasks and client communication with empathy and professionalism
• Ability to work Australian business hours for a minimum of four days per week
• Active Australian eSIM capability to receive and make local phone calls

Nice-to-Have Skills

• Prior experience using Jobber or Cliniko scheduling software
• Previous administrative experience within the Australian healthcare, aged care, or allied health sectors
• Practical experience or familiarity using AI tools to assist with daily workplace tasks
• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• 13-month pay
• With Government mandated benefits