Remote After-Hours Service Desk Analyst

K2 Services; Chicago (IL); Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k matching

Remote work

Job summary

K2 Services is seeking a Service Desk Analyst for a remote, after-hours role. The position includes comprehensive training to support law firm clients, with a fast-paced, customer-service driven team environment.

Compensation starts between $36k–$39k annually with a 10% shift differential for weekends and after 5pm, plus a full benefits package including health insurance and 401k matching.

Qualifications

• High School diploma or equivalent required.
• Strong verbal and written communication skills are essential.
• Ability to type accurately and efficiently.

Responsibilities

• Serve as first point of contact for hardware, software, network issues.
• Provide support via phone, email, and chat.
• Diagnose and resolve issues using knowledge base and escalation when needed.
• Use remote tools to collect information and verify issues.
• Create detailed tickets with clear information for other teams.
• Maintain reliable attendance.

Skills

Verbal communication

Written communication

Typing speed

Education

High School diploma or equivalent

Job description

K2 Services is seeking a Service Desk Analyst for a remote, after-hours role. The position includes comprehensive training to support law firm clients, with a fast-paced, customer-service driven team environment.

Compensation starts between $36k–$39k annually with a 10% shift differential for weekends and after 5pm, plus a full benefits package including health insurance and 401k matching.