Service Desk Analyst — Law Firm IT Support (Mon–Fri, DC)

The Ford Agency; Washington (District of Columbia); On-site; USD 34,000 - 44,000; Full time

Job summary

The Ford Agency is actively recruiting a Service Desk Analyst to join a top DC law firm. The role provides end user support for onsite and remote users with a focus on customer service.

This is an excellent opportunity for an IT professional with at least 1 year of help desk experience to work Monday - Friday, 11am - 7pm onsite in the DC office. Responsibilities include supporting Windows and 365, troubleshooting user needs, collaborating with the IT team, and performing QA testing on hardware

Qualifications

• 1+ year of experience in end-user support.
• Law firm experience strongly preferred.
• Minimum of AA degree or comparable experience.
• Direct experience supporting Windows and 365 environments.
• Exceptional customer service skills.

Responsibilities

• Provide overall end user support in Windows environment and 365.
• Troubleshoot various user needs and elevate tickets as needed.
• Collaborate with larger IT team on recurring user issues.
• Regular hardware and software quality assurance testing.

Skills

End-user support

Windows

Office 365

Customer service

Education

AA degree

Job description

The Ford Agency is actively recruiting a Service Desk Analyst to join a top DC law firm. The role provides end user support for onsite and remote users with a focus on customer service.

This is an excellent opportunity for an IT professional with at least 1 year of help desk experience to work Monday - Friday, 11am - 7pm onsite in the DC office. Responsibilities include supporting Windows and 365, troubleshooting user needs, collaborating with the IT team, and performing QA testing on hardware