Remote Service Desk Analyst — After-Hours Support

your Jared; Northern (KY); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k match

Remote work

Job summary

K2 Services is seeking a Service Desk Analyst to join our remote, after-hours team in the United States. You will provide first-line support by phone, email, and chat to law firm clients, handling hardware, software, and network issues in a fast-paced environment.

You will train with our Service Desk team during your first week and then shift to 2nd/3rd shifts with a 10% weekend/evening differential. A High School Diploma and strong customer service skills are required.

Qualifications

• High School Diploma or equivalent is required.
• Excellent customer service, verbal and written communication skills are essential.
• Ability to work in a fast-paced, remote environment and handle multiple priorities.

Responsibilities

• Serve as the first point of contact for hardware, software, and network issues via phone, email, and chat.
• Provide remote support and troubleshooting to resolve issues.
• Document detailed information in tickets and escalate as needed.
• Maintain reliable attendance and meet shift requirements.

Skills

Customer service

Communication

Team player

Remote support

Ticketing

Education

High School Diploma or equivalent

Tools

Intune

Job description

K2 Services is seeking a Service Desk Analyst to join our remote, after-hours team in the United States. You will provide first-line support by phone, email, and chat to law firm clients, handling hardware, software, and network issues in a fast-paced environment.

You will train with our Service Desk team during your first week and then shift to 2nd/3rd shifts with a 10% weekend/evening differential. A High School Diploma and strong customer service skills are required.