Analyst I Service Desk

Womble Bond Dickinson (US) LLP; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading law firm in South Carolina is seeking a Service Desk Analyst to join their team. The Analyst will provide high-quality technical support, focusing on resolving hardware and software issues efficiently. Candidates should have an Associate's degree or equivalent and strong teamwork and communication skills. This on-site role involves collaboration with IT teams and supporting remote users across various locations.

Qualifications

• Associate's degree or equivalent required; four-year degree and certifications preferred.
• Strong knowledge of Microsoft Windows and Office.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support across user devices and applications.
• Participate in after-hours and weekend on-call schedule.
• Monitor Service Desk queues and resolve technical issues.

Skills

Microsoft Windows

Microsoft Office

ITIL understanding

Communication skills

Teamwork

Education

Associate's degree

Four-year degree

Tools

Legal-specific applications

Job description

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for our Phoenix, Nashville, North Carolina, or South Carolina offices. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues—often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience.

Responsibilities

• Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
• Participate in a rotating after-hours and weekend on-call schedule shared across the team.
• Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations.
• Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
• Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
• Collaborate with other functional IT departments on projects and operational needs.
• Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.
• Assist in regular conference room checks and support audio/video conferencing technologies.
• Occasional travel required to assist with firm-related needs, including litigation and trial site support.

Requirements

• Associate's degree or equivalent from a two-year college required; a four-year degree and relevant industry certifications preferred.
• ITIL certification or demonstrated understanding preferred.
• Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued.
• Excellent written and verbal communication skills.
• Strong sense of teamwork, collaboration, and accountability in a distributed support model.
• Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment.

This position is subject to export control laws.

Equal Employment Opportunity

Note: The original description included some irrelevant parts which have been removed for clarity and focus on the job requirements and responsibilities.