Remote After-Hours Customer Support Rep

HydroHelp911 Crawl Space & Foundation Repair; Dallas (NC); Remote; USD 20,000 - 42,000; Part time

Benefits offered by this job

Paid training

Growth opportunities

Job summary

HydroHelp911 Crawl Space & Foundation Repair is seeking an After-Hours Customer Service Representative to manage evenings, nights, and weekend calls from a home desk. You will own the customer experience, handle both inbound and outbound calls, and chase new leads while supporting the daytime sales team.

The role requires a quiet home office, reliable high-speed internet with backup, and experience with CRMs and phone systems. It offers remote work with strict response expectations.

Qualifications

• Fluent English with clear, warm phone manner.
• Comfortable calling strangers and handling rapid follow-up.
• Experience with CRMs, phone systems, Google Sheets/docs.

Responsibilities

• Answer inbound calls within 10 seconds with energy and professionalism.
• Call new leads within 60 seconds and follow up as needed.
• Book inspections and manage scheduling changes for the sales team.
• Log every call, lead, and appointment in the CRM accurately.
• Represent HydroHelp911 with a confident, customer-first approach.

Skills

CRM experience

Phone systems

Google Sheets

Google Docs

Job description

HydroHelp911 Crawl Space & Foundation Repair is seeking an After-Hours Customer Service Representative to manage evenings, nights, and weekend calls from a home desk. You will own the customer experience, handle both inbound and outbound calls, and chase new leads while supporting the daytime sales team.

The role requires a quiet home office, reliable high-speed internet with backup, and experience with CRMs and phone systems. It offers remote work with strict response expectations.