Remote Customer Support Specialist

The Helmsman Group LLC; Colorado; Remote; USD 36,000 - 60,000; Full time

Job summary

The Helmsman Group LLC is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and other channels. You will resolve issues, provide product and account information, and ensure a positive customer experience.

Ideal candidates have 1–3 years in customer service, strong communication, and proficient CRM usage. This remote role supports customers nationwide from Colorado, prioritizing timely resolutions and professional service.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of experience in customer service or related role preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answer inquiries via phone, email, live chat, and other channels.
• Provide accurate information regarding products, services, orders, accounts, policies, and procedures.
• Identify customer needs and determine appropriate solutions or next steps.
• Resolve customer complaints, concerns, and service issues in a professional and timely manner.
• Assist customers with account updates, orders, returns, exchanges, and other service requests.
• Verify customer information and maintain accurate customer account records.
• Document customer interactions, issues, actions taken, and resolutions in CRM.

Skills

Customer Support

CRM Systems

Multichannel Support

Active Listening

Verbal & Written Communication

Problem Solving

Time Management

Account Support

Ticket & Case Management

Education

High school diploma or equivalent

Tools

Salesforce

Zendesk

HubSpot

ServiceNow

Job description

The Helmsman Group LLC is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and other channels. You will resolve issues, provide product and account information, and ensure a positive customer experience.

Ideal candidates have 1–3 years in customer service, strong communication, and proficient CRM usage. This remote role supports customers nationwide from Colorado, prioritizing timely resolutions and professional service.